Seven modules. From inbox to filed lot.
From the first email to the final TMS write, TIO organizes every job, surfaces every next action, and pre-fills every document when the workflow calls for it.
Every email routed to the right job. No manual sorting.
TIO connects to your inbox and reads every incoming message: booking confirmations, pre-alerts, B/Ls, charge invoices, and agent queries. Each email is classified by lane and bound to the correct job record. Your inbox stops being a chaos layer and becomes a structured input queue.
- Connects to Outlook via Microsoft Graph API, no forwarding rules needed
- Multi-lane: ocean import, air import, domestic trucking, sales quotes
- Sender identity resolution binds agent emails to the right importer and job
- Unresolved emails surface in a review queue. Nothing falls through.
What needs to happen next, surfaced for every open job.
TIO tracks the state of every job across all lanes. It knows what arrived, what was filed, what is overdue, and what is waiting on your team. The workflow queue surfaces the next required action per job: missing document, pending approval, approaching deadline. Your team works a prioritized list, not their inbox.
- Per-job state tracking across all workflow stages and all lanes
- Next-action detection: missing document, filing deadline, approval needed
- Stale thread alerts when a job goes quiet past its expected window
- Operator assignment routes each action to the right person on the team
| Job | Lane | Next action | Owner | Deadline |
|---|---|---|---|---|
| OCN-2847 | Ocean | Review HTS code | JT | 3h 12m |
| AIR-0194 | Air | Awaiting B/L copy | MR | 14h |
| TRK-0089 | Truck | Pending approval | JT | On track |
| OCN-2849 | Ocean | Confirm consignee | SK | 22h |
| OCN-2841 | Ocean | Lot submitted | MR | Done ✓ |
Documents pre-filled when the workflow calls for them.
When a job reaches a document step, TIO generates the pre-filled record from what it has already read. Job fields from the booking confirmation and pre-alert. Lot fields from the B/L and packing list. Invoice line items from charge emails. Your team reviews and approves. Nothing reaches your TMS without sign-off.
- Job fields extracted from booking confirmations, pre-alerts, and commercial invoices
- Lot pre-filled from B/L, packing list, and vessel schedule
- Confidence score per field. Low-confidence fields route to team review.
- Human approval required at every step. TIO never submits autonomously.
Approved data writes to your TMS without touching the screen.
After team approval, TIO POSTs structured data to your TMS via API. Lot number returned and stored. CBP status polled on schedule. Vessel rollovers caught automatically. Your TMS stays the system of record. TIO keeps it current.
- CargoWise, Magaya, Descartes, and all major TMS platforms supported.
- Schema-validated payload before every write: no malformed lot records
- Bidirectional sync: TIO reads lot state back from your TMS after each write
- Every write linked to the originating email and the approving team member
Filing deadlines tracked across every open job.
TIO calculates compliance deadlines from the documents it has already read: ETD from the booking confirmation, MAWB from the air waybill, pickup from the truck dispatch. The workflow queue surfaces jobs at risk before they become violations. Your team responds to a priority list, not a missed email.
- Deadline calculated from the originating document on job intake
- Deadline clock visible on every job card across all lanes
- Alert triggered if a job approaches its filing window without action
- Late actions flagged in the audit log for compliance review
Every action logged. Every filing traceable.
Customs compliance requires that you know who filed what and when. TIO writes an immutable log entry for every state change: email received, extraction run, field edited, team approved, lot created in your TMS, CBP response received. Always reviewable. Always exportable.
- Immutable append-only log, entries cannot be edited after creation
- Every log entry carries user identity, timestamp, and source IP
- Exportable as CSV for broker recordkeeping and CBP audit response
- Retention: 5 years (aligned with customs recordkeeping requirements)
Ask TIO anything about your shipments. Plain English.
Lot status. Email history. Invoice lookups. Where is my container. Ask in plain English and TIO answers from everything it has read across your entire operation. No TMS screens, no spreadsheets, no hunting through threads.
- Natural-language queries across every job, email, and lot in your account
- Answers cite the source email or document so the team can verify
- Works across all lanes: ocean, air, trucking, and quotes
- Available now. Live for pilot customers today.
Ready to eliminate manual data entry?
Setup includes inbox connection, TMS API wiring, and a first-week shadow on your queue. We onboard a small cohort per quarter.
Book a 15-minute demo