Terms of Service

1. Acceptance of terms

By accessing or using the TIO platform ("Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

TIO provides AI-assisted workflow automation for freight forwarding operations, including document field extraction, team review interfaces, and TMS API integration. TIO is middleware. It facilitates data flow between your email inbox and your TMS. TIO is not a licensed customs broker and does not provide customs brokerage services.

3. Filer responsibility

You acknowledge that:

• TIO does not submit documents autonomously. All submissions require human review and approval by a qualified team member.
• The filer of record for any CBP submission bears regulatory responsibility for the accuracy and timeliness of that filing.
• TIO is a tool to assist human reviewers. It does not replace the judgment, review, or liability of the filer of record.
• You are responsible for ensuring that your use of TIO complies with all applicable CBP regulations, customs laws, and your obligations as an importer or forwarder.

4. Data and integrations

By connecting your Outlook inbox and TMS account to TIO, you authorize TIO to access those systems on your behalf as described in our Privacy Policy. You represent that you have the authority to grant this access.

5. Acceptable use

You agree not to use the Service to:

• Violate any applicable law or regulation, including U.S. customs and trade laws
• Facilitate the importation of prohibited or restricted goods
• Attempt to circumvent any security or access control
• Reverse engineer or copy the Service

6. Limitation of liability

To the maximum extent permitted by applicable law, TIO shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to CBP penalties, exam costs, or cargo delays. TIO's total liability to you shall not exceed the fees paid by you in the 12 months preceding the claim.

7. Disclaimer of warranties

The Service is provided "as is" without warranties of any kind. TIO does not warrant that AI-extracted fields will be accurate or that the Service will be uninterrupted.

8. Termination

Either party may terminate the service relationship with 30 days written notice. Upon termination, you may export your audit log data. Data is retained for the period required by law.

9. Governing law

These terms are governed by the laws of the State of New York, without regard to conflict of law principles.

10. Changes

We may update these terms. Material changes will be communicated via email with 30 days notice.

11. Contact

Questions: hello@tiocore.com