Privacy Policy

Last updated: May 2026

This privacy policy is a placeholder. A complete policy generated via Termly or Iubenda should replace this content before the site goes live. Contact hello@tiocore.com if you have questions in the interim.

1. Who we are

TIO.AI ("TIO," "we," "us") operates the TIO platform, AI middleware for freight forwarding back-office operations. Our principal place of business is in the United States.

2. What data we collect

We collect data necessary to operate the TIO platform, including:

  • Account data: Name, email address, company name, and role when you register or book a demo.
  • Email data: With your authorization, TIO reads shipment-related emails from your connected Outlook inbox. We store the email content, attachments, and extracted data in your account.
  • Usage data: How you interact with the TIO platform: pages visited, features used, timestamps.
  • Freight data: Shipment field data, lot numbers, and audit log entries associated with your account.

3. How we use your data

We use your data to:

  • Provide and improve the TIO platform
  • Extract fields from your shipment documents
  • Create lots in your connected TMS via API
  • Send you service notifications (deadline alerts, CBP status updates)
  • Respond to support requests
  • Comply with legal obligations

We do not sell your data to third parties. We do not use your freight data to train AI models without your explicit consent.

4. Data sharing

We share your data only with:

  • Your TMS: Shipment data is transmitted to your TMS via API when you approve lot creation. This transmission is at your direction.
  • Microsoft: Outlook inbox access is authorized via Microsoft Graph API under your Microsoft account credentials.
  • Infrastructure providers: Cloud hosting and database providers operating under data processing agreements with appropriate safeguards.
  • Legal authorities: If required by law or to protect our rights.

5. Data retention

Audit log data is retained for 5 years to align with customs recordkeeping requirements. You may request deletion of your account data at any time, subject to legal retention requirements.

6. Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, and audit logging. TIO is built toward SOC 2 Type II compliance.

7. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data. Contact us at hello@tiocore.com to exercise these rights.

8. Changes to this policy

We will notify you of material changes to this policy via email and by updating the "Last updated" date above.

9. Contact

Questions about this policy: hello@tiocore.com